Report a Claim or Pay Your Insurance Bill

Claims and payments are handled directly by your insurance carrier, so we've put every current carrier's claims and billing link in one place, and our Decatur team is a phone call away if you're not sure where to start.

What to Do Right After an Accident or Loss

If anyone is hurt or in danger, call 911 first. Once everyone is safe, these steps help your claim go smoothly:

Make Sure Everyone Is Safe

Move to a safe location if you can, and get medical help for anyone who needs it.

Document What Happened

Take photos of the damage, the scene, and any other vehicles or property involved. For an auto accident, exchange names, insurance information, and plate numbers, and get a police report number if officers respond.

Prevent Further Damage

For home claims, take reasonable steps to stop more damage, like covering a broken window or shutting off water. Keep receipts for anything you spend.

Report the Claim to Your Carrier

Use your carrier's claims link below or the number on your insurance ID card. Report as soon as you can, since most policies require prompt notice.

Call Us If You Need Help

Not sure which carrier insures you, or whether a claim is worth filing? Call our office and we'll help you figure out next steps.

Claims and Billing Links for Our Carriers

Find your insurance company below. Each carrier handles its own claims and payments online, and your policy number is on your ID card and declarations page.

Liberty Mutual offers homeowners, auto, and umbrella coverage, and it's often a strong option for clients bundling home and auto. Former Safeco policies are now represented under Liberty Mutual.

Liberty Mutual

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GEICO

A nationally recognized carrier for auto coverage. We compare GEICO alongside other carriers so you can see how its pricing stacks up for your situation.

GEICO logo in bold blue letters on a white background

Orion180

Orion180 offers homeowners insurance and is another option we compare when homeowners want to see alternatives to their current carrier.

ORION180 logo in black and red on a white background

Liberty Mutual offers homeowners, auto, and umbrella coverage, and it's often a strong option for clients bundling home and auto. Former Safeco policies are now represented under Liberty Mutual.

Liberty Mutual

Five tennis balls on a clay court with a white line and diagonal shadows

GEICO

A nationally recognized carrier for auto coverage. We compare GEICO alongside other carriers so you can see how its pricing stacks up for your situation.

GEICO logo in bold blue letters on a white background

Orion180

Orion180 offers homeowners insurance and is another option we compare when homeowners want to see alternatives to their current carrier.

ORION180 logo in black and red on a white background

Liberty Mutual offers homeowners, auto, and umbrella coverage, and it's often a strong option for clients bundling home and auto. Former Safeco policies are now represented under Liberty Mutual.

Liberty Mutual

Five tennis balls on a clay court with a white line and diagonal shadows

Insurance America provides auto coverage options that we compare for drivers looking for competitive pricing.

AssuranceAmerica logo with blue and red text and a stylized blue-and-red icon

Insurance America

Liberty Mutual offers homeowners, auto, and umbrella coverage, and it's often a strong option for clients bundling home and auto. Former Safeco policies are now represented under Liberty Mutual.

Liberty Mutual

Five tennis balls on a clay court with a white line and diagonal shadows

GEICO

A nationally recognized carrier for auto coverage. We compare GEICO alongside other carriers so you can see how its pricing stacks up for your situation.

GEICO logo in bold blue letters on a white background

Orion180

Orion180 offers homeowners insurance and is another option we compare when homeowners want to see alternatives to their current carrier.

ORION180 logo in black and red on a white background

Paying in Person at Our Decatur Office

Prefer to pay in person? Stop by our office at 2373 Lawrenceville Highway, Monday through Friday, 9:00am to 5:00pm. We accept cash, personal checks, Visa, Mastercard, Discover, debit cards, and money orders.

Need an ID Card or a Policy Change?

Existing policyholders can access insurance ID cards, request policy changes, and view account information in our Client Center, any time it's convenient.

Black chat bubbles with a white question mark, suggesting help or support messaging.

Questions About Claims and Payments

  • How do I file a claim with my insurance carrier?

    Use your carrier's claims link on this page or call the claims number on your insurance ID card. Have your policy number, photos, and details of what happened ready. If you're unsure which carrier insures you, call our office and we'll look it up.

  • Does Focus Insurance Group process claims?

    No. Claims are handled by your insurance carrier, not the agency. We can still help you understand your coverage, find the right claims contact, and answer questions along the way.

  • Who do I call after a car accident to file a claim?

    After everyone is safe and you've called 911 if needed, contact your auto carrier using the claims link above or the number on your ID card. Call us at (404) 633-3333 if you need help with next steps.

  • How do I pay my insurance bill?

    Most clients pay their carrier directly using the billing links on this page. You can also pay in person at our Decatur office during business hours.

  • Should I file a small claim or pay out of pocket?

    It depends on your deductible, the size of the loss, and how a claim may affect your future premium. Call us before filing if you're unsure, and we'll walk through the trade-offs with you.

We're Here When Something Goes Wrong

A claim is when good service matters most. If you're not sure where to start, call our office and a member of our team will help you find the right next step.