Cynthia M.
Let me start off by saying that Melinda is so knowledgeable, kind, and patient. She was able to help my wife and I get a better quote all through email because my work schedule is hectic and so she managed to communicate well with me through email and got me the absolute BEST coverage and quote. I made the switch from Geico to progressive because of her. I’m thankful I found an agent who I know I can call on whenever I have any questions or simply want to adjust my policy. Within a day of getting my quote, I discussed it with my wife and we made the decisions to switch and I was insured in minutes!! Please contact Melinda for all of your questions, she is more than patient! Did I mention that I’m saving over $300 now with focus group progressive??! CALL MELINDA TODAY!!
Lauren M.
Susan is an absolute dream to work with. Navigating all the available insurance out there and giving us the best option as well as keeping on top of it - she does it all!! I'm very thankful to have her on our side and grateful for the knowledge, service, and attention to detail.
Spencer C.
Came in to get a quote and all my questions were answered. Excellent experience and would highly recommend. Thanks Melinda!
Amy L.
In all the decades I've needed home and car insurance, never have I had such a wonderful agent as Susan Nabulsi. When I lost tolerance for ineffectual, unresponsive, and overpriced coverage, I gathered my courage to face the effort of moving my policies elsewhere. Fortunately, I quickly came across some glowing reviews of Susan and her team and gave her a call. Susan spent over an hour right on the spot, meticulously going over every detail of my policies so I could compare apples to apples. She scoured multiple companies to find me the best rates for my particular needs, all the while giving me the impression that she would give me as much time as we needed--even without knowing whether she had my business or not. She was extremely knowledgeable about which companies were best for what purposes, and what their limitations were.
After I left, I wrote her with several questions, which she answered within minutes. I decided to switch to her and the company she recommended, and went in the next day to set evrything up. Susan double-checked everything carefully and called the company to be certain of several small details that she wanted to get right. During part of this session, she was also politely fielding calls, giving exactly what that customer needed without detracting from her excellent service of my policies.
Bottom line: I saved over $600 by switching to her agency AND got myself a caring, super-competent, speedy agent who clearly loves being great at taking care of her clients. Do yourself a favor and give her a call!
Nita T.
Melinda and Susan are amazing! They cared about their insured and work very hard to help out in any way they can. Thank you ladies!!!
Rachel C.
A joy to work with - so friendly and professional!
Michelle R.
Melinda at Focus insurance is very good at what she does. She was able to get me a much better policy for my home at a much lower rate. Other agencies weren’t able to help me due to claim history, but Melinda took care of me within one day. She was prompt in her responses and she does what she says she will do, when she says she will do it. Thanks Melinda and team for your help. I recommend Focus Insurance to everyone!
Fawn A.
After struggling to find an insurance policy on my own through multiple phone calls to the big name insurance providers, a State Farm rep gave me Susan’s number. I feel so fortunate for that because she took me under her wing, told me everything was going to be OK, and that we would get me insured. She worked quickly, efficiently, and kept me updated the entire way. She has been helpful and reassuring. I’ll continue to use Susan and her team moving forward - it’s such a relief to know they’ve got my back and it’s one less thing I need to be worrying about. Thank you!!
Mrs. W.
All I can say, is that if or when you call Melinda or Susan!!! Expect excellent service. Omg!! These ladies are phenomenal and efficient to what they do. At a last minute need, on a Wednesday, I had to find home insurance and auto insurance. Melinda, heard the desperate tone in my voice.....she calmly said "I got you". By the following Tuesday, Susan, jumped in like superwoman after Melinda, was out of the office for a few day's unexpected. I had insurance on my home and auto mobiles. A big thank you again to Melinda and Susan 💥I am and still amazed how these ladies put their expertise into full professional services. I highly recommend FOCUS INSURANCE GROUP 👍🏽👍🏽👍🏽
Tasha P.
Focus Insurance Group is awesome.
Susan was helpful, professional and really nice.
Richard V.
Susan was very patient and took the time to review everything def recommend for any type of insurence
Mynivia D.
Susan and her team are amazing! I have only been with Focus a short while, and even more than valuing their ability to get me a great premium for my coverage, I value their guidance and help understanding what coverage actually makes sense. They are friendly, knowledgeable, and can definitely keep you focused on what matters!
Kyle C.
I found Focus Insurance after getting dropped by another company and from the start I felt taken care of and confident in their service. They insured my vehicle for almost 5 years before I moved to Tennessee and unfortunately had to switch agents. When I called after my move, Susan answered all my questions about what the move would mean for me and took her time to explain my options late in a Friday afternoon. I couldn’t ask for better people to work with for car insurance and I’ll miss them here in Tennessee.
Thomas R.
Great service
Bill R.
Great customer service
Senait G.
I am very pleased with the service I receive. I have been with them for over 30yrs ( including with the previous owner). Suzan is amazing! She is such a caring, so thought full with outstanding customer service. I would recommend this agent for any one who is looking for insurance.
James W.
GREAT SERVICE!👍👍
Carmen B.
Very nice and kind they try very hard to the best for your needs
Pilar G.
Susan is great!! I'm sending mike people to her FOCUS.
John B.
Promptness
Kim M.
I needed car insurance and they fixed me up with a great policy.
Deanna L.
I have been working with Susan Nabulsi for the past few years. She has always provided me with the best rates available and been available for every call with professionalism and great advice. Thank you Susan!
Chris C.
I am a dealer and i LOVE sending customers to FOcus. My latest today dropped her existing insurance and added her previous car AND the new car to her focus policy because the service and rates were so fair. Thanks to Melinda, Susan and the crew. Chris at Cobalt Cars in Doraville.. A loyal focus customer for 5 plus years...
Allison B.
I have been with Focus for many years and they have treated me like a valued customer regardless of my needs. big and small.
Rodney P.
They are always there to help you in anyway possible.
Audrey D.
Susan is always so friendly and helpful. I called Infinity and they told me my policy was going to non-renew on May 7th because I have a business. I panic thinking I wouldn't have any insurance. Susan was in her car she said. I will call you when I get home. She explained that I just needed to send in the vehicle registration for all cars. I gathered the info and emailed her after hours. She immediately respond and said, I will get the information to Infinity in the morning. I have remained with Focus for close to 10 years because Susan is always available to help me with any concerns.
Hometown M.
Greatest insurance company I have every used, The writers are extremely nice and friendly. Susan goes out of her way to help me. Would recommend to anyone especially in commercial insurance needs. Thank you all you are great.
Janice O.
Great customer service. Susan was very polite and answered all questions.
Kelly C.
Awesome service! I never realized how much I was overpaying for insurance until I starting using Focus Insurance. They take the stress out of shopping for the best deal on insurance.
Xin D.
Very good service and prices. My agent Susan is the best agent I have ever met. She is very honest, nice and helpful. Highly recommend Focus!
Brigitte K.
Very impressed with the fast replies from Susan! She took initiative to request travel cards for Canada from Progressive when we just told her that we have planned to drive there. I find this pretty awesome as this is probably saving us some time. Thank you very much for great service!
Tt L.
I’m over please with the service I get from focus insurance group, my agent name is Susan she goes above and beyond to get you the best quotes possible, she is always available & reliable whenever I called to talk with her if she’s not available 2% of the time to take my calls she often respond back in a timely manner within the hour of my phone calls. she’s always willing to assist clients. I’m a happy customer
James C.
Susan Nabulsi was very patient and helpful in finding the best policy to meet my individual needs. She took the time to review and explain multiple different policy options, both by phone and email, so that I could review each option carefully. When all was said and done, she saved me several hundred dollars while placing me with a highly rated company for my bundled home and auto policies. In my opinion, Susan Nabulsi and Focus Insurance put customer service first, and let the sales come naturally. Looking forward to a long term relationship with this company.
Jake H.
Susan has been my insurance agent since I was 16 years old. Couldn't ask for anyone more helpful and friendly. Always a welcoming environment, and the best rates I've found. I recommend them to everyone I know.
Lakeisha M.
I'm pleased to say, Focus Insurance Group has been very good to me. As a customer, I now have commercial, business and homeowners insurance all in one place. Melinda is an amazing Agent when she helped sell me insurance. Her attention to detail and knowledge of the business was incredible. I will refer her to all my family and friends.
Wanda M.
My Godmother (elderly) was paying too much for her auto insurance, I contacted Focus, Melinda was knowledgeable, polite, and patient with us. It was an EXCELLENT experience and we SAVED money.
Melinda is AWESOME!!!!!!!
Candice D.
I have not been disappointed with the the personal experience that these people have given me through the years. Whenever I need Anything to do with coverage car, home or my business they are always available and giving the best advice and quotes. I have only had AMAZING experience. You won't regret doing business with Focus Insurance. Thanks Melinda!
Fasterkeyzumbee
overall great company & customer service, i was assisted by Melinda Garland and she made my experience so easy & quick would definitely recommend her to anyone looking to work with Focus Insurance.
Robert K.
Great customer service. All their team members have extensive experience and will get you quality coverage at affordable prices. Simply put, they are a great example of what customer service should be. Thank you for your great service to the community !
Tim W.
I have had insurance with Focus for 21 years and absolutely love the company. My agent, Melinda, does a price comparison across the many lines they represent each renewal period to guarantee I am getting the best price for the coverages I need.
Lore S.
This company is awesome! Great rates and most importantly Great Customer Service and support. Always available when I need to change something on my policy. Two Thumbs Up!
Angela J.
I have been using Focus Insurance Group for several years now. It is always a friendly experience. They make sure that I get the best policy at the best rate possible. Outstanding, Honest and Pleasant Customer Service which is a rarity these days.
Heather S.
Have been with Focus now for about 6-7 years now. Amazing service great people!
Hom N.
Bad customers service.
Gene J.
Steve and his agents really seem to care about their customers. We are very satisfied with the service and prices.
Lolita L.
We were really in a pinch for my son's insurance, and the nice ladies at Focus Insurance Group helped very quickly. I'd recommend them
